Welcome to The Oldest Sweet Shop in England

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Oldest Sweet Shop’s relationship with you in relation to this website.
The term Keith & Gloria Tordoff t/a The Oldest Sweet Shop, registered trademark ‘Tordoff Oldest Sweet Shop Est 1827’, or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 39 High Street, Pateley Bridge, Harrogate, North Yorkshire, HG3 5JZ. The term ‘you’ refers to the user or viewer of our website.
Our Guarantee
At the Oldest Sweet Shop in England, we are committed to providing an excellent service and believe you should be delighted with your sweets.  If you have purchased our products or received them as a gift and would like to contact us with your comments, please do so by emailing comments@oldestsweetshop.co.uk. 
The Contract between us
When you place an order with us, the order is only accepted once full payment of the products is received.  Once payment has been received by us we will confirm that your order has been accepted by sending an email to you via the email provided on your order form (check out page).  Our acceptance of your order brings into existence a legally binding contract between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. 
The prices payable for products that you order are as set out in our website and our catalogue. 
We always try to make sure that the prices are accurate but on rare occasions an error may occur. If we discover an error in pricing of the products you ordered we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it.  If an order is cancelled, any payment made for the product/s will be fully refunded.
You will be required to pay extra for postage and our delivery charges are set out during the ordering process and in our Delivery Information.
Payment must be received in full before we despatch your order.  We accept credit card, debit card, cheque, postal order or you can ring us with your card details.
We accept payments through the secure payment provider  , Paypal and Amazon Checkout.  All options are secure and your credit/debit card details are securely encrypted and we do not see details of your card.
Your credit card company may also do security checks called 3D Secure which helps protect your card against unauthorised use and give you peace of mind when shopping online.  If you would like to learn further information about 3D Secure please visit ‘Verified by VISA’ or ‘Mastercard Securecode’ 
Payment by Cheque, Postal Order or by Telephone
We only accept payment via cheque from a UK based bank account.  Please make cheques payable to ‘Oldest Sweet Shop Online’ and remember to include postage.  Please also include with your cheque a note of the products you ordered, name and delivery address.  We will despatch your goods once the cheque has cleared.
You can pay by Postal Order that can be purchased from your local Post Office.  Please make payable to ‘Oldest Sweet Shop’ and remember to include postage.  Please also include with your postal order a note of the products you ordered, name and delivery address.  The advantage of paying by postal cheque is the goods will be immediately despatched.  We will not cover the cost of arranging a postal cheque.
For telephone orders, please call 01423 712371 where we will take and process your card details over the phone.  Your card details will not be kept on record and are destroyed after use.
We always work hard to make sure we have plenty of products in stock.  But on a rare occasion due to the extensive range of sweets we sell, a product listed may be actually be out of stock.  
If we cannot supply a product ordered, we reserve the right to substitute the goods with something similar (or as close as possible).  We may offer to send the product to you as a back order as soon as the product comes available.  Subject to you agreeing to waiting alternatively you may request a refund of the out of stock item.
Nut and Other Allergies
Unless specified, all our products may contain traces of nuts.
Corporate Orders
All orders must be paid in full before despatch
All necessary artwork must be received at least 30 days before the intended delivery date of the products.  
We must have your permission to use your artwork and logos.
Right for you to cancel your order
We believe you should be happy with your order but there may be occasions where you may have to return a product.  Goods can be returned within 7 days of receipt to 39 High Street, Pateley Bridge, Harrogate, North Yorkshire HG3 5JZ. Please return products with receipt, your contact details and a reason of the return. We are always trying to improve our service and would like to hear your comments. You will be refunded in full subject to abiding by the terms and conditions should you wish to cancel your order.
If the order has not yet been despatched, you can cancel your order by calling us on 01423 712371.
Your statutory rights are not affected.
Cancellation by us
We reserve the right to cancel the order if:
• We have insufficient stock to deliver the products you have ordered.  If this happens, we will contact you to advise when the product will be back in stock. 
• We do not deliver to your area
• If we do cancel your order, we will notify you be email and will re-credit your account as soon as possible usually within 24 hours although it may take longer to show on your bank account.  No compensation for disappointment will not be offered.
Delivery of Products to you
We work hard to make your sure your order leaves our premises after 2-3 days of being ordered but cannot guarantee this during busy periods and seasonal fluctuations. Please order with enough lead-time as we will not be liable for any loss caused to you by late delivery.
We will deliver the products ordered by you to the delivery address provided.  It is however your responsibility to provide us with accurate delivery information as we will not check or verify addresses and messages supplied by you.  
If Royal Mail has attempted delivery whilst you were out, a note should have been left advising you of your parcel.  
Delivery Methods & Timescales
If you are ordering from the UK mainland you can choose either Second Class Royal Mail or DPD for orders under 2kg.  Royal Mail 2nd Class delivery aim is from the 3rd working day.  DPDdeilvers on the next working day after despatch.  If you order over 2kg we send all our parcels with DPD.  If you require a parcel urgently, please call us on 01423 712371 Wednesday - Sunday and we will endeviour to fulfill your order subject to timescales (please note extra postage may be required).
If you live in the Scottish Islands & Highlands, Northern Ireland, Channel Islands, Sicily Isles or the Isle of Man, we do not offer any courier service.  Instead we offer 1st and 2nd Class Royal Mail.  Please note that parcels to these areas may take longer than Royal Mails recommended timescale.
Whilst items sent by Royal Mail usually arrive after 3 working days of despatch from us, Royal Mail states that only items still not delivered after 15 working days can be officially classified as lost. If the products are not delivered within the estimated delivery time, please contact us by telephone or email.
We cannot guarantee a specific delivery timescale unless you get in contact with us.
Delivery Rates
Your delivery rates are worked out on the check out page and based upon the weight of the sweets.
To offer you the best rate possible, we send all orders under 2kg by Second Class Royal Mail and orders over 2kg by DPD.  It works out more economical to order over 2kg worth of sweets as you will not pay more than £5.99 for postage (UK Mainland customers only).
If the products you receive are not what you ordered, defective or the incorrect quantity, please contact us.  We will then correct your order.  For example:
• Make good any shortage or non-delivery
• Supply and deliver substitute goods
• Replace any defective goods
• Refund or do a partial refund at our own discretion  
Please note that we cannot be held responsible for any damage caused through postage such as climatic conditions affecting the product. We make sure that all items are in perfect condition before they are sent to you.  If your parcel does arrive in a poor condition, please contact us. 
We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill).  We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Events beyond our control: we shall have no liability for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control. This includes without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Intellectual Property
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Use of this website
Unauthorised use or abuse of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Our Right to Suspend or Cancel your Registration
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
The suspension or cancellation of your registration and your right to use this website shall not affect either party’s statutory rights or liabilities.
Privacy Policy
You acknowledge and agree to our Privacy Policy.
Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by Oldest Sweet Shop and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Oldest Sweet Shop. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Oldest Sweet Shop takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Copyright notice
This website and its content is copyright of Tordoff Oldest Sweet Shop Est 1827 - © All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.